24-HOUR CANCELLATION POLICY:
We will hold your appointments just for you and ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice and understand that unavoidable issues come up.
Our team will do our best to work with you in case of an emergency, however, if last minute cancellations or "no shows" become a habit, you will be charged a cancellation fee.
Here is our general breakdown of cancellation fees:
• Less than 12-hour notice will result in a charge equal to 50% of reserved appointment(s).
• "NO SHOWS" will be charged 100% of the service amount.
As a courtesy, our booking system will send you a reminder via text message and / or e-mail to confirm the date and time at least 24 hours prior to your appointment. It is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.
Lab Sixtyone offers 100% satisfaction guarantee on all of our services. If you are not happy with your service and contact us within 7 days of your original appointment, you will receive a complimentary redo service. (Instances may vary.)
GIFT CARD/CERTIFICATE POLICY:
Gift Cards and E-Gift Certificates may be used to pay for services only and all our sales are final.
Gift Cards and E-Gift Certificates cannot be exchanged or refunded for any reason and our certificates may be redeemed immediately after purchase.
Any remaining balances must remain on your card; no cash value; cannot be redeemed for cash. Lab Sixtyone is not responsible for cards that are lost, stolen, damaged or used without authorization. Please call 847.748.8492 if you have any questions.
PRODUCT RETURN POLICY:
All products purchased from Lab Sixtyone are NON-REFUNDABLE NOR RETURNABLE.
1) What personal identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2) What choices are available to you regarding the use of your data.
3) The security procedures in place to protect the misuse of your information.
4) How you can correct any inaccuracies in the information.
INFORMATION COLLECTION, USE, AND SHARING:
We are the sole owners of the information collected on this site. We only have access to and/or collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to book your appointment.
YOUR ACCESS TO AND CONTROL OVER INFORMATION:
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
· See what data we have about you, if any.
· Change/correct any data we have about you.
· Have us delete any data we have about you.
· Express any concerns you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data,) that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, front desk manager) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.